Toggle menu
Toll Free or Text: 833-242-4200 (M-S: 9-6pm EST)

Privacy Policy

THIS PRIVACY POLICY WAS UPDATED SEPTEMBER 9, 2020.

Thank you for visiting Network Camera Store (www.networkcamerastore.com). This privacy policy tells you how we (NCS) protect your privacy and how we use personal information collected at this site. If you have additional questions we can be contacted via email at sales@networkcamerastore.com or by mail at 

NCS Electronics, LLC
785 Oak Shadows Rd
Kissimmee, FL 34747

Essential information we collect

In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.

We do that in order to:

● remember who you are after you log in so that you do not need to authenticate at each click;

● monitor if our website is running with the high performance we are dedicated to providing;

● let you browse between products without having to start back from the home page at each click;

● remember if you put something in your shopping cart before you decide to checkout; and

● control that your data is processed securely.

We call the information mentioned above “essential information” and we collect it through the use of cookies. Cookies are small text files that most websites uses. A website places cookies in the web browser and then reads the information collected through the cookies every time the user performs an action. We use cookies. Without enabling this mechanism and this kind of cookies (first-party cookies), we could not provide you with the smooth experience that you expect while you are navigating.

Order information you expressly provide

If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.

Accounts

You can sign up for an account. When you create an account we will remember your above information and, when you decide to buy our products, you do not have to provide all this information over again once you log in. Before registering your account, we will ask you to expressly provide your consent to this privacy policy. Only if you give us your consent, will we open your account. We also give you the possibility to easily withdraw your consent and delete your account, just send us a request via email at sales@networkcamerastore.com.

Partial Purchases

If you have started to buy one of our products but have not completed the purchase, you may have provided partial information such as your email. In that case, we might send you an email to remind you that you started a cart with us. If you are not comfortable in receiving further emails of this kind, these email reminders will give you a simple opportunity to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.

Reviews

If you have completed a purchase, we will send you an email to ask you to review the product you bought.

Third-Party Links

We link to third-party sites on our website. Most often these links are to manufacturer sites with the intent to provide more detailed product information, specifications, or manuals. These third-party sites have separate and independent privacy policies and we have no responsibility or liability for the content and activities of these linked sites.

Personalization

We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our store because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a "beacon," that we allow you to block. You can find more information in our Cookie Policy.

If you have signed up to receive our periodic newsletter it will contain a link with the ability to decline to receive future newsletters.

How do we process your information?

We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield on the official site of The International Trade Administration (ITA), U.S. Department of Commerce. Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:

● Payment: Our store is PCI-DSS compliant (a very strict industry standard with
requirements for the security of credit card information), but we want to use accredited
companies to process your credit card information. NCS uses PayPal, Authorize.Net, and Elavon to process payments. You will find their full privacy and PCI-DSS statements on their websites.

● Shipping: NCS or our distributors and manufacturers may use a variety of shipping companies to fulfill your orders. USPS, UPS, and FedEx may all be used to ship orders depending on cost and your location. We may use a different company per customer request.

How can you control your personal data?

If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us using the contact details at the top of this page.

How long do we keep your data?

We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.

Do we have any legal obligations when handling your data?

Yes. We might need to share your personal information to comply with applicable legal obligations. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Who can you reach out to for privacy matters?

You can contact us directly at the contact information at the top of this page.

What if this policy changes?

If we update our Privacy Policy to reflect a change or improvement of our services or a new legal obligation, we will publish the new version on this page (our Privacy Policy page) with the changes clearly dated at the top.