If you need more support coverage, Care Premium expands the benefits of Care Plus with:
- 24/7 access to the Milestone Support Team
- Prioritized support to ensure critical issues are dealt with quickly
- Support in selected languages based on availability
Here is what you get with Care Plus:
- Recurring product updates that make your product safer and more efficient and powerful
- Full return on your initial XProtect investment if upgrading to a more advanced XProtect solution
XProtect Professional+ is IP video management software (VMS) designed for mid-sized businesses. It is built with innovative technology designed to save you money and boost the overall performance of your hardware. With the ability for operators to centrally manage all servers, cameras and users the software is ideal for installations spread across multiple sites. Multi-layered maps and full alarm management capabilities give operators a complete overview of their security installation to quickly respond to incidents and provide accurate information to first responders. XProtect Professional+ supports camera-based Edge Storage to help minimize the loss of video and is the perfect choice for institutions such as schools, museums, hospitals and production plants.
There are several license types in the XProtect licensing system.
As a minimum, you have a base license for one of the XProtect VMS products. You may also have one or more base licenses for XProtect add-on products.
As a minimum, you have several device licenses. Generally, you need one device license per hardware device with a camera that you want to add to your system. But this can differ from one hardware device to another and depending on the hardware device being a Milestone supported hardware device or not. For more information, see Supported hardware devices and Unsupported hardware devices.
If you want to use the video push feature in XProtect Mobile, you also need one device license per mobile device or tablet that should be able to push video to your system.
Device licenses are not required for speakers, microphones, or input and output devices attached to your cameras.
Generally, you need one device license per hardware device with a camera that you want to add to your system. But a few supported hardware devices require more than one device license. You can see how many device licenses your hardware devices require, in the list of supported hardware on the Milestone website (https://www.milestonesys.com/supported-devices/).
For video encoders with up to 16 channels, you need only one device license per video encoder IP address. A video encoder can have one or more IP addresses.
However, if the video encoder has more than 16 channels, one device license per activated camera on the video encoder is required - also for the first 16 activated cameras.
An unsupported hardware device requires one device license per activated camera using a video channel.
Unsupported hardware devices do not appear in the list of supported hardware on the Milestone website (https://www.milestonesys.com/supported-devices/).
Camera licenses for Milestone Interconnect™
To run Milestone Interconnect, you need Milestone Interconnect camera licenses on your central site to view video from hardware devices on remote sites. The number of required Milestone Interconnect camera licenses depends on the number of hardware devices on the remote sites that you want to receive data from. Only XProtect Corporate can act as a central site.
Licenses for add-on products
Most XProtect add-on products require additional license types. The software license file also includes information about your licenses for add-on products. Some add-on products have their own separate software license files. You can find more information about add-on product licenses here:
- XProtect Access (see XProtect Access licenses)
- XProtect LPR (see XProtect LPR licenses)
- XProtect Transact (see Before you start)
XProtect Smart Wall requires the following video wall-related licenses:
- A base license for XProtect Smart Wall that covers an unrestricted number of monitors displaying video on a video wall
Use of XProtect Smart Wall is only supported in these products:
XProtect Corporate - a base license for XProtect Smart Wall is included in the base license
XProtect Expert - purchase a base license for XProtect Smart Wall separately
After installation, the surveillance system runs on licenses that need to be activated before a certain period ends. This is the grace period. Once the installation is complete, you can get an overview of your licenses for all installations with this SLC on the Management ClientBasics > License Information page.
Milestone recommends that you activate your licenses before you make the final adjustments. If you do not activate your licenses before the grace period expires, all recording servers and cameras without activated licenses stop sending data to the surveillance system.
To activate your licenses:
For online activation, log in to the Software Registration page with your My Milestone account on the Milestone website (https://online.milestonesys.com/)
- For offline activation, you must export a license request (.lrq) file in the Management Client and then log in to the Software Registration page and upload the .lrq file
Once you have uploaded the .lrq file, Milestone emails you an activated .lic file for import