Available to Milestone Care Plus customers, Milestone Care Premium gives you peace of mind, knowing that any potential issue with your Milestone products will be dealt with quickly and with a minimal disruption to your business. It ensures critical issues are solved promptly and with the appropriate level of urgency.
- Minimize misunderstandings by communicating with support staff in your own language
- Get direct support from Milestone when you need it – 24/7/365
- Ensure that critical incidents are handled with the right urgency
Online eCare portal
- eLearning: Free access to self-paced, interactive training courses
- Chat support Chat for licensing issues and non-technical questions
- Knowledge base: Milestone solution center for common support questions and issues
- User forum: Best practice sharing forum
- Access to Service Releases: Free and immediate access to all new software service releases
- Access to new device driver packs: Free and immediate access to all new device driver packs
- Access to new versions: Immediate access to the latest product updates
- Customer Dashboard: Online system health monitoring service available for your reseller
- 24/7 Technical Support: Direct access to Milestone Technical Support via email and phone – 24/7/365
- Case Management: Online tool for filing and tracking technical cases
- Localized support: Localized support available in select markets. Contact Milestone to learn more.
- Prioritized handling: Receive prioritized handling when contacting Milestone Technical Support
- Committed response times: Service level agreement with committed response times
Please note: Milestone Care Plus must be purchased as a prerequisite and must be valid for the same period as the Milestone Care Premium. A start-up fee is charged per each new end-customers signing up for the Milestone Care Premium service. This one-time fee is only paid once per consecutive Milestone Care Premium coverage period.